ArdSaor

Support

Get support for ArdSaor Atlassian governance apps. Email the studio and we’ll get back to you inside the response windows below.

Hands-on help for AI Clearance rollout, Access Evidence support, and current documentation questions.

Attach links or screenshots—just strip out sensitive data first.

Hours & targets

  • Hours: Monday–Friday, 09:00–18:00 GMT (ex. Irish public holidays).
  • Active app support: First response within 1 business day.
  • Discovery & general enquiries: First response within 3 business days.

What to include

  • Product or idea you’re contacting us about.
  • Steps to reproduce, including URLs or issue keys (no sensitive data).
  • Expected vs. actual outcome.
  • Any relevant screenshots (scrub personal data first).

Feature requests & interviews

Feature requests flow through the same inbox. If it’s a fit we’ll propose a short product call, route it into the relevant app backlog, or suggest alternatives.

Evaluator and rollout support

ArdSaor supports the full Atlassian app portfolio listed on this site. Here’s how we partner with admins, reviewers, and evaluators:

  • AI Clearance: rollout guidance for Jira-admin governance, JSM intake, approved tool catalogs, one-user timeboxed access requests, audit logs, and optional Okta or Microsoft Entra configured-group connector setup.
  • Access Evidence: access-review workflow support, evidence exports, remediation tracking, and security/privacy questions.
  • Jira admin and workflow apps: setup and support for DriftGuard, Filter Hygiene, Label Doctor, TaskPort, and ImpactLoop Marketplace listings.

App documentation

Start from the product pages for current positioning and Marketplace links, then use the documentation pages for operating details.

Browse all ArdSaor apps or find apps by problem.

Governance and evidence docs

Jira admin, handoff, and flow docs

FAQs

Which product is active now?

The app portfolio is available from the Apps page, with product pages and Marketplace links for each ArdSaor Atlassian app.

What does it cost?

Marketplace pricing is published with each active listing or rollout agreement. Reviewer and evaluator support is handled through the support inbox.

What is Forge?

Forge is Atlassian’s cloud app platform for app runtime and storage. Some apps also have documented connected paths, such as AI Clearance configured-group membership jobs through ArdSaor Core and TaskPort Notion authorization/content resolution through ArdSaor Core.

Need something not covered here? Email and we’ll point you in the right direction.